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DELAY ADVISORY - MUMBAI - Wednesday 18 and Thursday 19 December 2024
DELAY ADVISORY - Mauritius - Wednesday 18 December 2024
How do I cancel a flight?

If you purchased your ticket(s) on the Air Seychelles website, and wish to cancel segments of your journey, you may do so by using the Manage Booking feature in the search panel. Alternatively, you may cancel your flight by contacting the Air Seychelles Call Centre on +2484391000 or email us at callcentre@airseychelles.com. Please note that not all flights are refundable as this is dependent on the Fare Rules of your purchase.

How do I change my flight?

If you purchased your ticket(s) on the Air Seychelles website, you may change your flight by using the Manage Booking feature in the search panel. Alternatively, you may change your flight by contacting the Air Seychelles Call Centre on +2484391000 or email us at callcentre@airseychelles.com. Please note that not all flights are refundable as this is dependent on the Fare Rules of your purchase.

How do I purchase extra baggage?

You may purchase extra baggage during the time of your booking on the ancillary page. You may also return to the website after you finish your initial ticket booking to buy additional baggage by logging into the Manage Booking platform. Alternatively, you may purchase additional baggage when you arrive at the airport. For more information, please contact the Air Seychelles Call Centre on +2484391000 or email us at callcentre@airseychelles.com

I have been charged multiple times for my transaction

This is a straightforward issue for us to resolve. We'd ask you to keep calm as there are two possibilities. Either your funds are in an authorisation hold and have not been credited to Air Seychelles, in which instance Air Seychelles will work with the correct parties so have your funds released from the authorisation hold. Or, your funds have been credited to Air Seychelles multiple times for the same transaction, in which case Air Seychelles will refund you for duplicate transactions. Please contact us on +2484391000 or email us at callcentre@airseychelles.comto let us know about this and we will work to resolve your issue.

I have not received my e-ticket(s) or itinerary

If you have not received your e-ticket or itinerary, your transaction may not have been successfully completed. Please contact us at +2484391000 or email us at callcentre@airseychelles.com for us to follow up with finding your purchase. There is a possibility that your transaction was approved, but not ticketed, in which case Air Seychelles will either try to complete ticketing manually, or will refund you for the transaction.

Is purchasing excess baggage online cheaper?

Baggage rates differ depending on domestic and international travel. Rates also differ by the point of sale i.e. purchasing online and at the sales office is cheaper than purchasing at the airport. Please click here to see our baggage allowance, excess baggage rates and baggage policy.

My baggage is lost. How do I report this?

We apologise for your lost baggage. For more information, please refer to the Mishandled baggage section on our website, or contact the Air Seychelles Baggage Claims Department on baggageclaims@airseychelles.com

How do I complete online check-in?

For international flights, online check-in can only be completed from 24 hours up to 2 hours before departure. Online check-in for domestic flights can be completed from 24 hours to 1 hour before departure.

I'm getting an error when I try to make a purchase

We apologise for your inconvenience. If you have difficulties booking online, our Sales team are here to assist you in completing your booking. You may contact the Air Seychelles Call Centre on +2484391000 or email us at callcentre@airseychelles.com.